Terms of Service

Eligibility and acceptable use

You must be an adult with legal capacity to purchase products from this store. You agree to provide accurate information and use the website only for lawful purposes.

You may not interfere with the website, attempt unauthorized access, introduce malicious code, scrape the website in a way that disrupts service, misuse checkout, or use our content or services to violate another person's rights.

Product information

We make reasonable efforts to present products, packaging, ingredients, and other information accurately. Screens and photography can display color differently, and packaging or presentation may be updated. Read the product label and directions before use.

The product and website information are for general informational purposes and are not medical advice. The product is not intended to diagnose, treat, cure, or prevent disease. Adults who are pregnant, nursing, taking medication, have allergies, or manage a health condition should consult a qualified healthcare professional before use.

Orders and acceptance

Submitting payment information is an offer to purchase. An order is accepted only after payment is authorized and we issue confirmation. We may reject or cancel an order for reasons including suspected fraud, inaccurate information, inventory problems, pricing errors, legal restrictions, or inability to ship to the address provided.

If we cancel an order after payment, we will arrange a refund to the original payment method.

Prices and payment

Prices are displayed in US dollars unless stated otherwise. Applicable taxes, shipping charges, and the final order total are shown during checkout before payment is submitted.

Checkout and payment processing are provided by Whop and its payment partners. Their services may be subject to additional terms. You authorize the payment provider to charge the payment method selected for the final order total.

Shipping, returns, and refunds

Delivery estimates and fulfillment conditions are described in our Shipping Policy. Return eligibility and refund timing are described in our Refund Policy. Those policies form part of these terms.

Risk of loss and title pass as provided by applicable law and carrier terms. Nothing in these terms limits mandatory consumer rights.

Intellectual property

The Alova name, website design, text, graphics, photographs, and other original materials are owned by Sofuto Solutions LLP or used with permission. These terms do not grant you ownership or a commercial license to use those materials.

You may use the website for personal shopping and informational purposes. Any reproduction, resale, publication, or commercial exploitation of protected materials requires prior written permission.

Third-party services and links

The website relies on third-party services, including Vercel for hosting, Whop for checkout and payment processing, Meta for advertising measurement, and carriers for delivery. We are not responsible for third-party websites, independent policies, or services outside our reasonable control.

Privacy

Our Privacy Policy explains how personal information is collected, used, and shared. By using the website, you acknowledge that policy.

Disclaimers

To the fullest extent permitted by law, the website and its content are provided on an "as available" basis. We do not guarantee uninterrupted access, error-free operation, or that every product description will remain unchanged.

Any warranties that cannot legally be excluded remain in effect.

Limitation of liability

To the fullest extent permitted by law, Sofuto Solutions LLP and its members, employees, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products. Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

Indemnification

To the extent permitted by law, you agree to indemnify Sofuto Solutions LLP against claims and reasonable costs caused by your unlawful misuse of the website, violation of these terms, or infringement of another person's rights.

Severability and waiver

If a provision is found unenforceable, the remaining provisions continue in effect. A failure to enforce a provision once does not waive the right to enforce it later.

Governing law

These terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Mandatory consumer protections and jurisdiction rights that apply where you live are not waived.

Changes to these terms

We may update these terms to reflect changes in law, products, or services. The current version will be posted on this page with a revised date. Continued use after an update means you accept the revised terms to the extent permitted by law.